It’s easy to update your payment details in My Account. Your payment details will be used to auto-pay your TPG invoice each month.
Please note: If you have an overdue invoice, saving new payment details will trigger an automatic payment,…
Here's what you need to know about TPG billing.
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If you've forgotten your password or your TPG login doesn't work for you, here's how to reset your TPG password.
If you already know the password for your TPG account, you can change it at any time in My Account.
Forgotten your password? Please see How to reset a forgotten password instead.
You can update your existing contact details at any time in My Account.
Important: If you're updating your address because you're moving home, please contact us ASAP so we can help you move your TPG services. Check out our Moving Home…
My Account lets you manage your TPG account and services online, so you can take care of a lot of stuff without needing to call us.
This guide will show you how to log in to My Account and what do can do in it.
Select one of the links…
At TPG, we always want to provide you with the best customer service. If you haven’t received the service you expected, you have the right to make a complaint.
A complaint is an expression of dissatisfaction made to us about our products…
To cancel or close an account, please call us on 13 14 23.
If you're overseas, you can cancel or close your account by calling +61 2 9007 3023.
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You can change your internet plan at any time in My Account.
Note: If you downgrade your plan while your data usage is greater than the total quota of your new plan, your internet speed will be shaped. It's best to wait until your next…
You can check the data usage for your TPG internet service at any time. If you have a monthly data plan instead of an unlimited data plan, we'll also let you know when you've hit 50%, 85% and 100% of your monthly data.
Data usage isn't…