We take fraud seriously at TPG, and we’re committed to helping you if you suspect that you’ve been a victim of fraud.
Online fraud generally involves phishing, which as an attempt to get private or personal details by pretending to be a…
You can check the status of your TPG order in My Account.
Log in to My Account.Never used My Account before? Check out An Introduction to My Account.
If you have a TPG order in progress, you'll see the Installation Tracker on the …
When we dispatch your modem from our warehouse, you’ll get an email and/or SMS with a tracking number.
Just go to the the StarTrack website, enter your tracking number and hit Track.
The results will give you an estimated delivery time,…
If you already know the password for your TPG account, you can change it at any time in My Account.
Forgotten your password? Please see How to reset a forgotten password instead.
Your TPG services may be suspended if you have an overdue invoice, or in response to a security incident. Here's how to get unsuspended if that happens.
For more info about suspensions, see Consequences of Restriction, Suspension or…
If you’re experiencing domestic or family violence, we’re here to help.
We understand that having access to communications can be vital for those who are experiencing or have been impacted by domestic or family violence. You can talk to…
This article provides information about the consequences if we, TPG Internet, exercise our right to restrict, suspend or disconnect one or more of your services for credit or debt management reasons.
We will make several attempts to…
Here's what you need to know about TPG billing.
Select one of the links below to jump to a query:
If you can't make your nbn appointment, you can reschedule for a later date online.
Go to https://www.tpg.com.au/install and enter your TPG Username to check your current appointment.You'll find your username on emails from us about…
You can change your internet plan at any time in My Account.
Log in to My Account and hit Change Plan.Never used My Account before? Check out An Introduction to My Account.