Connect Outstanding Requirements

"Connect Outstanding" means your TPG order is blocked because there's already an active phone or internet service at your address.

To get the service transferred from the previous owner, we'll need you to send us Proof of Occupancy.

1. Scan or take a photo of one the following Proof of Occupancy documents, which must include your name and the same address as your internet order:
   
   - A fixed utility bill (e.g. water, electricity, gas); or
   - An insurance document (e.g. Business or Home & Contents); or
   - A Certificate of Title of the land; or
   - A Council Rates notice; or
   - A signed lease/rental agreement (must include the lease start date).
    
2. Open a new email and attach your Proof of Occupancy.
3. Enter a subject line of "nbn Proof of Occupancy", followed by your TPG username.
   You can find your TPG username on emails from us about your TPG order.
4. In the body of the email, include your name and the address for your internet order, including the suburb and postcode.
5. Send the email to nbnpod@tpg.com.au
   Once your Proof of Occupancy is accepted, we'll proceed with your TPG order. Most services can be activated within 48 hours.

Can't provide Proof of Occupancy? This could result in connection delays, or we may be unable to complete your order. Please call us on 1300 023 575 to discuss your options.