Here's how to manage your TPG mobile plan(s) on various eSIM-compatible phones.
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Here's what you need to know about Wi-Fi Calling, a feature that lets you make calls over Wi-Fi with a compatible phone.
This feature has been progressively rolled out to boost your indor mobile coverage.
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Important information about emergency calls to Triple Zero (000)
To keep you safe phones must support Triple Zero (000) calling over 4G (using VoLTE) in the event of an emergency. This is a legal requirement for all phones sold in…
Here's what you need to know about Voice over LTE (VoLTE), a feature that lets you make calls over the 4G network with a compatible phone. You can continue using 4G mobile data while making and receiving VoLTE calls.
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An eSIM is a chip that’s already embedded into your handset or tablet, so you don’t need a physical SIM to use your mobile plan. Once your plan is active on an eSIM, it functions the same way as it would on a physical SIM.
You can select…
Follow these steps to complete your swap from an existing TPG physical SIM or eSIM to a new TPG eSIM.
Important: Your phone must not be locked to a specific provider. We can't unlock phones for you.
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This information is for TPG customers on older mobile plans (sold before 12 July 2021) and 3G mobile broadband plans that use the Optus network.
Optus will start shutting down their 3G network from 28 October 2024. For more information…
You may have received a notice about a plan change for your TPG mobile service.
We’re simplifying our product range to provide a better experience for our customers. As part of that, we’re working to move all customers onto our latest…
Part of your TPG mobile plan's included value may refer to "221 select destinations", which are listed here. Please check your plan's Critical Information Summary for more information.
To look up a specific destination, press CTRL + F on…
If you want to make use any calls, text or data that isn't included in your TPG mobile plan, you'll need to top up your Prepaid Balance in My Account.
Log in to My Account and hit Top up Prepaid Balance.
Choose the amount to top up…