Mobile

TPG Mobile FAQs

Here's what you need to know about TPG SIM-Only Mobile plans. Select one of the links below to jump to a query:

IMEI Blocking for lost or stolen mobile phones

If the phone with your TPG Mobile SIM got lost or stolen, we can turn on IMEI Blocking so the phone can't be used on any Australian network, except to call emergency services. Select one of the links below to jump to a query:

Mobile International Roaming

You need International Roaming turned on to use your TPG Mobile service outside Australia. Here's everything you need to know. Need help while overseas? You can call us on +61 2 9007 3023 from any phone. Select one of the links below to…

Troubleshoot your Mobile SMS or MMS

If you're having trouble with SMS or MMS on your TPG Mobile service, these steps will help you identify the issue. SMS are the original text messages, while MMS includes multimedia like images and videos. Select one of the links below to…