BizPhone

BizPhone Call Park Retrieve guide

BizPhone's Call Park feature allows you to: Park a call on any BizPhone handset. Once a call is park, the handset can be hung up without terminating the call. Retrieve a parked call using any BizPhone handset on your system.   Select…

BizPhone Busy Lamp Field setup

This feature is only available on Bizphone Standard and Premium handsets.   Select one of the links below to jump to a query: Busy Lamp Field Features View User Status Transfer to Users Call Barge Setting up Busy Lamp Field  

BizPhone Directory setup

This feature is only available on BizPhone Standard, Premium and Cordless handsets. Select one of the links below to jump to a query:

BizPhone Unregistered Handsets

Please select your handset to view the troubleshooting guide: Cordless Standard Premium If your handset is not listed here, please contact us for assistance.

BizPhone Support Resources

To view PDF files, install Adobe Reader on your device.  

BizPhone Connectivity NSLookup test

This test is available for Windows users only. If you are unable to complete this test, please call us on 1300 365 313 (option 3) for assistance. Click Start, then type "cmd" in the search bar. Open the Command Prompt program…

BizPhone Unregistered Premium Handset

How to check registration Check the handset screen for the following icons:

BizPhone Unregistered Cordless Handset

How to check registration To confirm the handset is registered, check that your handset shows a name in the bottom half of the screen:

BizPhone Audio Quality Issues

Please select your handset to view the troubleshooting guide: Cordless Standard Premium If your handset is not listed here, please contact us for assistance.

BizPhone Standard handset audio quality issues

Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect. Ensure that your internet connection is not suffering any issues when audio quality issues are experienced. Select your broadband…