Why your TPG plan is changing

You may have received a notice about moving to a new plan for your TPG service.

Due to a number of factors, including recent changes in wholesale pricing, the pricing of our current plans has been updated.

We’re working to move all TPG customers onto these current plans to provide a better experience for our customers. This simplification also helps us focus on more important aspects of delivering your service.

Select one of the links below to jump to a query:

When will my plan change?

Customers who signed up after 20 February 2025: Your plan’s price will automatically change when your plan next renews after 26 March 2025.

Customers who signed up before 20 February 2025: Plan changes will happen automatically in the month advised in your initial notice. Notices will be sent at least 30 days before the change.

If you have multiple TPG services affected by this change, you’ll get one notice per service, and the change for each plan may happen at different times.

Note: It’s not possible to complete your scheduled plan change sooner – please wait for it to happen automatically.

How will plans change?

  • The monthly price of your plan may increase, decrease, or stay the same (after any applicable discounts).
  • Your internet speed may change.
  • If you have a Voice plan, new optional add-on Call packs will be available. The included value of any existing Call Pack may change – please refer to your notice or the Critical Information Summary for your new plan for details.
  • The name of your plan will be updated to the name of your new plan.
  • Your username and any phone numbers linked to your internet service will stay the same.

Can I change my internet plan?

We’ve chosen your new plan based on the price and features of your old plan.

If you’d prefer a different plan, you can switch to any of our current plans in My Account.

Important: If you change your plan, your scheduled plan change will not happen and the plan we’ve selected for you may not be available later.

Can I change the add-on Call Pack on my phone plan?

Once you’re on your new phone plan, you can add, switch or remove an add-on Call Pack in My Account.

What happens if I cancel my plan?

To cancel your TPG plan, please call us on 13 14 23. You won’t be charged a cancellation fee.

More information

If you have any questions about this change, please call us on 13 14 23 and we’ll be happy to help.

For full Terms & Conditions, see your internet plan’s Service Description at: https://www.tpg.com.au/terms_conditions

 

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