Optus 3G Network Closure FAQ for TPG customers
This information is for TPG customers on older mobile plans (sold before 12 July 2021) and 3G mobile broadband plans that use the Optus network.
Optus will start shutting down their 3G network from 28 October 2024. For more information about the TPG 3G shutdown, see our 3G Network Closure FAQ.
Our priority is to help customers make a smooth transition to 4G or 5G mobile, or an alternative broadband service.
Please note: If your device doesn’t support 4G calling, you will not be able to make an emergency call to 000 after the 3G network shuts down.
Select one of the links below to jump to a query:
- My TPG mobile plan uses the Optus network - what do I need to do?
- I have a 3G mobile broadband plan – what do I need to do?
- What coverage does the Optus 4G/5G network have?
My TPG mobile plan uses the Optus network - what do I need to do?
If you got your TPG mobile plan before 12 July 2021 and you use a 3G-only phone, tablets or mobile device;
- You need to urgently upgrade to a 4G or 5G compatible device before 28 October 2024; and
- Check that VoLTE settings are turned on.
To check if your phone, tablet or mobile device will be compatible, you can text “3” to 3498 for free and an automatic reply will tell you if your device is 4G/5G compatible.
If your device doesn’t support 4G calling, you will not be able to make an emergency call to 000 after the 3G network shuts down.
I have a 3G mobile broadband plan – what do I need to do?
Your 3G mobile broadband service will stop working once the Optus 3G network is shut down.
You’ll need to switch to an alternative internet service as soon as possible to avoid any interruption to your mobile broadband service.
Once you’re online with your new internet service, call us on 1300 993 019 to cancel your TPG 3G mobile broadband plan. You won’t be charged any cancellation fees.
If your mobile broadband modem is not compatible with your new internet service, please consider eWaste recycling facilities which may be offered by your local council.
What coverage does the Optus 4G/5G network have?
You can check Optus 4G and 5G coverage on the Optus coverage map.