Refunds for Chariot Internet customers

Now that Chariot Internet is part of the TPG family, servers for Chariot Internet were closed down in late 2024.

Select one of the links below to jump to a query:

Information for customers with a credit balance on their Chariot Internet accounts

Customers with a credit balance on their Chariot account will be notified by TPG to call us on 1300 137 425 before a certain deadline to arrange a refund to a nominated bank account.

Once requested, refunds will be processed within 10 working days.

Are other refund methods available?

No, refunds may only be processed to a nominated bank account. Refunds via credit card or cheque are not available.

What happens if a refund is not claimed?

Refunds under $20 (Inclusive): After 25 August 2024, these refunds will be forfeited and can no longer be claimed from TPG.

Refunds between $20.01 - $100.00: After 31 January 2025, these refunds will be forfeited and can no longer be claimed from TPG.

Refunds over $100.01: After 30 September 2026, these refunds will be transferred to Revenue NSW under the Unclaimed Monies Act without further notice to you and can no longer be claimed from TPG.

Refunds above $100.01 that have remained unclaimed for a period of 6 years have already been transferred to Revenue NSW.

You can check the Revenue NSW Unclaimed Monies at: https://www.revenue.nsw.gov.au/unclaimed-money/search-and-make-a-claim to search for your unclaimed funds.

More information

At TPG, we want to ensure that your security information and personal details are safe. We will never call you and ask for your passwords, security codes, or credit card details. You should only call us on our legitimate phone numbers or through our official website. For more information, visit: https://support.tpg.com.au/security-information

If you have any questions, please call us on 1300 137 425.

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