How to set up Belong 4353 Modem for nbn HFC

You'll need to plug in your modem and change some settings to get it working with TPG nbn HFC.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
   If your NCD is missing, please call us on 1300 023 575.

3. Use the Ethernet cable to connect your modem’s red WAN port to your NCD's UNI-D1 port or 2.5G port.

   

4. Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   

7. Open your web browser and go to: https://10.0.0.138 or https://mygateway.

8. Log in with the default username "admin" and default password "Belong" on your modem's barcode sticker. If you have custom login details, use those instead.

9. Hit Broadband.

10. Under PPP Settings, delete the existing username and password details.

11. Enter your TPG username and password, then hit Apply.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

12. Hit Apply and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.