How to track your modem delivery

When we dispatch your modem from our warehouse, you’ll get an email and/or SMS with a tracking number.

Just go to the the StarTrack website, enter your tracking number and hit Track.

The results will give you an estimated delivery time, but most deliveries take 2-5 business days.

StarTrack website screenshot

 

Delivery notifications you'll get from StarTrack

You'll get updates directly from StarTrack when:

  • your modem has been dispatched;
  • your parcel is on board for delivery;
  • your delivery is attempted;
  • your parcel is awaiting collection; and
  • your parcel has been delivered.

 

Missed deliveries

If you miss a delivery, StarTrack will leave a card in your mailbox so you can collect your parcel from your Local Post Office or another StarTrack collection point.
 
Note: Missed deliveries will still show as “Delivered” in the tracker.
 
If your hardware isn't collected after 7 days, it will be returned to us. You'll need to call us on 13 14 23 for a new delivery.

 

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