You can update your existing contact details at any time in My Account.
Important: If you're updating your address because you're moving home, please contact us ASAP so we can help you move your TPG services. Check out our Moving Home…
My Account lets you manage your TPG account and services online, so you can take care of a lot of stuff without needing to call us.
This guide will show you how to log in to My Account and what do can do in it.
Select one of the links…
At TPG, we always want to provide you with the best customer service. If you haven’t received the service you expected, you have the right to make a complaint.
A complaint is an expression of dissatisfaction made to us about our products…
To cancel or close an account, please call us on 13 14 23.
If you're overseas, you can cancel or close your account by calling +61 2 9007 3023.
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Here's what you need to know about White Pages listings for TPG phone services.
Note: White Pages listings may not be available for TPG Voice VoIP services.
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Here's what you need to know about TPG usernames.
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"Connect Outstanding" means your TPG order is blocked because there's already an active phone or internet service at your address.
To get the service transferred from the previous owner, we'll need you to send us Proof of Occupancy.
My Account lets you manage your TPG account and services online, so you can take care of a lot of stuff without needing to call us.
This guide will show you how to log in to My Account and what do can do in it.
Select one of the links…
You can update your contact details, add new contacts or remove existing contacts at any time in My Account.
Important: If you're updating your address because you're moving home, please contact us ASAP so we can help you move your TPG…
Your TPG services may be suspended if you have an overdue invoice, or in response to a security incident. Here's how to get unsuspended if that happens.
For more info about suspensions, see Consequences of Restriction, Suspension or…