How to unsuspend TPG services
Your TPG services may be suspended if you have an overdue invoice, or in response to a security incident. Here's how to get unsuspended if that happens.
For more info about suspensions, see Consequences of Restriction, Suspension or Disconnection.
Select one of the links below to jump to a query:
- How to unsuspend your TPG services (Overdue invoices)
- How to unsuspend your TPG services (Security incident)
How to unsuspend your TPG services (Overdue invoices)
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If your TPG invoice isn't paid, we'll send you an email/SMS telling you the earliest date your services will be suspended. If you pay the invoice before that date, your services won't be suspended.
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If your invoice isn't paid and your TPG services are suspended, you can Make a payment in My Account or call us on 13 14 23.
Having difficulties making a payment? Please see our Financial Hardship Policy. -
Once your payment has cleared, your TPG services should unsuspend automatically within one business day.
How to unsuspend your TPG services (Security incident)
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When a security incident happens, we suspend services ASAP to prevent further abuse or unauthorised access. You'll be notified after your services are suspended, and we'll try to call you using the contact number(s) on your TPG account.
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We'll explain anything you need to do to help secure your account, such as changing account or Wi-Fi passwords, or running antivirus and malware scans.
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Once we've spoken to you to verify your identity and made sure that your TPG account is secure, your TPG services may be unsuspended.
For more advice about how to stay safe online, see Scams and Hoaxes.