TPG Voice Features
Here's everything you need to know about the different features available for TPG Voice, a VoIP phone service that works over the internet.
Note: TPG Voice doesn't have a voicemail feature.
Select one of the links below to jump to a query:
CLID Blocking (Silent Number)
Calling Line ID (CLID) Blocking may also be known as Silent Number to former landline users. It blocks your phone number from being shown to the person you’re calling.
CLID Blocking is turned off by default.
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Log in to My Account and choose your VoIP service under Select service to manage.
Never logged into My Account before? Check out An Introduction to My Account. -
Hit Settings.
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Use the switch to turn CLID Blocking on or off. Changes are saved automatically.
Tip: While CLID Blocking is turned on, you can turn it off for a single call by dialing *65 before the phone number.
Call Barring
Call Barring stops your TPG Voice service from making specific types of calls.
All Call Barring types are turned off by default, but you have these options:
- Bar outgoing long distance (STD) calls
- Bar outgoing calls to Australian mobile phones
- Bar outgoing International calls
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Log in to My Account and choose your VoIP service under Select service to manage.
Never logged into My Account before? Check out An Introduction to My Account. -
Hit Settings.
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Use the switches to turn each type of Call Barring on or off. Changes are saved automatically.
Call Forwarding/Diverting
Call Forwarding lets you divert calls to TPG Voice number to a different phone number. Standard rates apply for all forwarded calls.
All Call Forwarding/Diverting types are turned off by default, but you have these options:
- Forward calls always
- Forward calls when your number is busy
- Forward calls when calls to your number aren't answered
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Log in to My Account and choose your VoIP service under Select service to manage.
Never logged into My Account before? Check out An Introduction to My Account. -
Hit Settings.
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Use the switches to turn each type of Call Forwarding on or off.
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If you're turning any type of Call Forwarding on, enter the destination phone number and hit Update to save.
Call Waiting
If someone calls you while you’re already on a call, Call Waiting lets you to put them on hold.
Call Waiting is turned on by default and currently, it can't be turned off in My Account. If you’d like to turn off Call Waiting, please call us on 13 14 23.
- While on a call, you’ll hear a tone when there is another call waiting. To switch back and forth between the two calls, press the CALL button on your phone and then dial 2.
- To hang up on the person you’re currently speaking to and switch to the other caller, press the CALL button on your handset and then dial 1.
Call Return
Please note that dialling *69 won't work on TPG Voice services.
However, phones with a built-in Call Return function will work. Standard rates apply for all calls.