Internet

How to set up TP-Link Archer VR400 for nbn Wireless

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side…

How to set up TP-Link Archer AX10 for nbn Wireless

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side…

How to set up TP-Link AX6000 for nbn Wireless

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side…

nbn® Rebate

We recently notified you that you will be receiving (or are entitled to) an nbn rebate. This rebate is provided by nbn® because you have previously experienced an issue with your nbn service. There are several reasons why you may be…

Run an nbn® service test in My Account

Got an issue with your nbn service? You can run a service test in My Account once every 30 minutes. Tip: You don't need to use a device that's connected to your nbn service to run the test. You can use your phone or any other device that'…

Refunds for Chariot Internet customers

Now that Chariot Internet is part of the TPG family, servers for Chariot Internet were closed down in late 2024. Select one of the links below to jump to a query:

Why your TPG plan is changing

You may have received a notice about moving to a new plan for your TPG service. Due to a number of factors, including recent changes in wholesale pricing, the pricing of our current plans has been updated. We’re working to move all TPG…

Set up your FTTH

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. These…

Troubleshoot slow FTTH

If your TPG FTTH service on the Opticomm network is running slowly, these steps will help you identify the issue.

Troubleshoot no connection on your FTTH

If your TPG FTTH service on the Opticomm network is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.