A factory reset is a last resort to fix a problem with your modem settings, or if you can't remember the modem password. You'll lose all your custom settings including any custom Wi-Fi name and password, so be ready to set up your modem…
Your modem password is used to log in to the modem's default gateway to change your modem settings.
You'll need a strong custom password if you're going to use Remote Access on your modem. It's also useful to stop guests from being able…
Checking the status lights on your nbn Connection Box (NCB) for nbn Wireless can be useful for troubleshooting.
Checking the status lights on your Network Termination Units (NTU) for TPG FTTB can be useful for troubleshooting.
Not every TPG Fibre service has an NTU.
Checking the status lights on your nbn Connection Device (NCD) for nbn FTTC can be useful for troubleshooting.
Note: You may need to slide back the panel to see the status lights.
Checking the status lights on your indoor nbn Connection Box (NCB) for nbn FTTP can be useful for troubleshooting.
You may need to check the Serial Number on your NCB to complete your order.
Select one of the links below to jump to a…
Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.
Note: Some…
Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.
Choose…
Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.
Choose…
Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.
Choose…