Scammers use a wide variety of methods to impersonate legitimate businesses and organisations personal and private information. Known as phishing, these scam websites, emails and text messages can be difficult to spot. Try to look out for…
Here's what to do if you’re getting unwanted phone calls to your home phone number.
Are the callers telemarketers?
If the calls are unsolicited telemarketers from businesses you haven’t dealt with before, then you should register on…
Your TPG password is used to log into My Account, and it needs to meet these guidelines:
8 to 15 characters long
Have a lowercase letter
Have an uppercase letter
Contain a number (0-9)
Cannot be based on your username
Cannot contain…
Our X account is @TPG_Telecom.
If you ask us about your TPG account or services on X (formerly Twitter), we may ask you for more details so we can help you. These requests will only come from our verified @TPG_Telecom account.
If you’re experiencing domestic or family violence, we’re here to help.
We understand that having access to communications can be vital for those who are experiencing or have been impacted by domestic or family violence. You can talk to…
TPG understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood.
In addition to assistance offered under our Financial Hardship Policy, options available to affected customers…
We take fraud seriously at TPG, and we’re committed to helping you if you suspect that you’ve been a victim of fraud.
Online fraud generally involves phishing, which as an attempt to get private or personal details by pretending to be a…
From time to time, TPG may contact you for marketing or servicing reasons. TPG will never call you and ask for your passcode or password.
This article will provide advice and resources for parents who wish to restrict the content accessed by children online. As the digital world continues to evolve, the challenges for parents evolve with it. To help keep your children safe,…
When you contact us or log in to My Account, you may be prompted to provide a One-Time Passcode in addition to the usual ID check or login details.
This is part of a security process called Multi-Factor Authentication and has been…