When we dispatch your modem from our warehouse, you’ll get an email and/or SMS with a tracking number.
Just go to the the StarTrack website, enter your tracking number and hit Track.
The results will give you an estimated delivery time,…
You can transfer ownership of your TPG account to another person if they agree to become the account holder and be responsbile for paying for the TPG account, including any outstanding charges from the before the date they took ownership…
If you have multiple TPG accounts, you can link them together and manage them using the same login. Accounts are linked automatically if you order more TPG services using your existing TPG username.
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If you've been granted Power of Attorney to act for the account holder, you’ll need to send us the Power of Attorney and supporting documentation. The supporting documentation you need depends on whether you have a General or Enduring…
We’re sorry for your loss and we'd like to make managing their account as simple as possible.
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Here's a rundown of the different types of Account Contacts that can be on your TPG account.
As the account holder, you can add an Account Contact to be authorised to access or change your account.
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