Skip to main content
Home

Quick links

  • Post Office
  • My Account
  • Contact

TPG Customer Support

TPG Support Navigation

  • TPG SupportTrigger Menu
  • Accounts & Billing
    • Payments & Invoices
      • Pay my invoice
      • Update my payment details
      • Download invoice
      • How TPG services are billed
      • TPG invoice guide
      • Financial hardship
    • Password
      • Forgotten password
      • Change password
    • Manage my account
      • Update contact details
      • Using My Account
      • Complaints
      • Cancel or close my account
      • Track my delivery
      • Change account ownership
    • Manage my services
      • Change broadband plan
      • Move house
      • Change mobile plan
      • View broadband usage
      • View mobile usage
      • Reschedule an nbn appointment
    • Safety & Security
      • Security information
      • Data protection
      • Scams and Hoaxes
      • Fraud Assistance
      • Unwanted communication
      • TPG phone numbers
  • Internet
    • Set up Modem
      • Set up TPG Modem
        • Set up nbn ® FTTB/N
        • Set up nbn® FTTC
        • Set up nbn® FTTP
        • Set up nbn® HFC
        • Set up nbn® Fixed Wireless
        • Set up Fibre To The Building (FTTB)
        • Set up 5G Home Broadband
        • Set up Home Wireless Broadband
        • Unsure which nbn technology?
      • Set up BYO Modem for nbn®
        • Set up nbn® FTTB/N
        • Set up nbn® FTTC
        • Set up nbn® FTTP
        • Set up nbn® HFC
        • Set up nbn® Fixed Wireless
        • Unsure which nbn technology?
    • Connect to Wi-Fi
      • Connect to Wi-Fi
    • Fix an issue
      • No internet connection
        • Run nbn® test in My Account
        • nbn® FTTB/N
        • nbn® FTTC
        • nbn® FTTP
        • nbn® HFC
        • nbn® Fixed Wireless
        • Fibre To The Building (FTTB)
        • 5G Home Broadband
        • Home Wireless Broadband
      • Slow internet speed
        • Run nbn test in My Account
        • nbn® FTTB/N
        • nbn® FTTC
        • nbn® FTTP
        • nbn® HFC
        • nbn® Fixed Wireless
        • Fibre To The Building (FTTB)
        • 5G Home Broadband
        • Home Wireless Broadband
      • Connection dropouts
        • Run nbn test in My Account
        • nbn® FTTB/N
        • nbn® FTTC
        • nbn® FTTP
        • nbn® HFC
        • nbn® Fixed Wireless
        • Fibre To The Building
      • Wi-Fi issues
        • No Wi-Fi connection
        • Slow Wi-Fi speed
        • Poor Wi-Fi signal
        • Wi-Fi dropouts
    • FAQ
      • nbn®
        • BYO Modem compatibility
        • Connecting to the nbn
        • Factors affecting speed
        • High speed nbn modem requirements
        • FAQ
      • Fibre To The Building (FTTB)
        • FAQ
      • 5G Home Broadband
        • Factors affecting speed
      • Home Wireless Broadband
        • Factors affecting speed
        • FAQ
  • Phone & Mobile
    • Mobile
      • Activate SIM
      • Top up prepaid balance
      • Mobile service features
      • Check usage
      • Change plan
      • Troubleshoot call issues
      • Troubleshoot SMS/MMS issues
      • Find your PUK code
      • Roaming
      • Lost and stolen SIM cards
    • TPG Voice (VoIP)
      • Phone features
      • Issues making calls
      • Issues receiving calls
      • Call dropouts
    • nbn® Fibre Phone
      • Setup guide
      • Troubleshoot an issue
      • Fibre Phone features
    • BizPhone
      • Setup guides
        • Frontier Portal Introduction
        • Support resources
        • Video tutorials
        • Voice mail setup
        • BizPhone feature guides
      • Troubleshooting guides
        • Unregistered handsets
        • Audio Quality Issues
        • Inbound and Outbound call issues
        • Faulty & Damaged handsets
        • Factory reset handset
        • Call dropouts
      • FAQ
        • BizPhone FAQ
TPG Support
  • Accounts & Billing
    • Payments & Invoices
      • Pay my invoice
      • Update my payment details
      • Download invoice
      • How TPG services are billed
      • TPG invoice guide
      • Financial hardship
    • Password
      • Forgotten password
      • Change password
    • Manage my account
      • Update contact details
      • Using My Account
      • Complaints
      • Cancel or close my account
      • Track my delivery
      • Change account ownership
    • Manage my services
      • Change broadband plan
      • Move house
      • Change mobile plan
      • View broadband usage
      • View mobile usage
      • Reschedule an nbn appointment
    • Safety & Security
      • Security information
      • Data protection
      • Scams and Hoaxes
      • Fraud Assistance
      • Unwanted communication
      • TPG phone numbers
  • Internet
    • Set up Modem
      • Set up TPG Modem
        • Set up nbn ® FTTB/N
        • Set up nbn® FTTC
        • Set up nbn® FTTP
        • Set up nbn® HFC
        • Set up nbn® Fixed Wireless
        • Set up Fibre To The Building (FTTB)
        • Set up 5G Home Broadband
        • Set up Home Wireless Broadband
        • Unsure which nbn technology?
      • Set up BYO Modem for nbn®
        • Set up nbn® FTTB/N
        • Set up nbn® FTTC
        • Set up nbn® FTTP
        • Set up nbn® HFC
        • Set up nbn® Fixed Wireless
        • Unsure which nbn technology?
    • Connect to Wi-Fi
      • Connect to Wi-Fi
    • Fix an issue
      • No internet connection
        • Run nbn® test in My Account
        • nbn® FTTB/N
        • nbn® FTTC
        • nbn® FTTP
        • nbn® HFC
        • nbn® Fixed Wireless
        • Fibre To The Building (FTTB)
        • 5G Home Broadband
        • Home Wireless Broadband
      • Slow internet speed
        • Run nbn test in My Account
        • nbn® FTTB/N
        • nbn® FTTC
        • nbn® FTTP
        • nbn® HFC
        • nbn® Fixed Wireless
        • Fibre To The Building (FTTB)
        • 5G Home Broadband
        • Home Wireless Broadband
      • Connection dropouts
        • Run nbn test in My Account
        • nbn® FTTB/N
        • nbn® FTTC
        • nbn® FTTP
        • nbn® HFC
        • nbn® Fixed Wireless
        • Fibre To The Building
      • Wi-Fi issues
        • No Wi-Fi connection
        • Slow Wi-Fi speed
        • Poor Wi-Fi signal
        • Wi-Fi dropouts
    • FAQ
      • nbn®
        • BYO Modem compatibility
        • Connecting to the nbn
        • Factors affecting speed
        • High speed nbn modem requirements
        • FAQ
      • Fibre To The Building (FTTB)
        • FAQ
      • 5G Home Broadband
        • Factors affecting speed
      • Home Wireless Broadband
        • Factors affecting speed
        • FAQ
  • Phone & Mobile
    • Mobile
      • Activate SIM
      • Top up prepaid balance
      • Mobile service features
      • Check usage
      • Change plan
      • Troubleshoot call issues
      • Troubleshoot SMS/MMS issues
      • Find your PUK code
      • Roaming
      • Lost and stolen SIM cards
    • TPG Voice (VoIP)
      • Phone features
      • Issues making calls
      • Issues receiving calls
      • Call dropouts
    • nbn® Fibre Phone
      • Setup guide
      • Troubleshoot an issue
      • Fibre Phone features
    • BizPhone
      • Setup guides
        • Frontier Portal Introduction
        • Support resources
        • Video tutorials
        • Voice mail setup
        • BizPhone feature guides
      • Troubleshooting guides
        • Unregistered handsets
        • Audio Quality Issues
        • Inbound and Outbound call issues
        • Faulty & Damaged handsets
        • Factory reset handset
        • Call dropouts
      • FAQ
        • BizPhone FAQ

My internet is dropping out

  1. Tpg Home TPG
  2. Support
  3. My internet is dropping out
  4. My internet is dropping out

Global footer menu

  • Information
    • About TPG
    • Awards
    • Career Opportunities
    • Investor Relations
    • Media
    • Dealers
    • Partner Program
  • Products
    • nbn® Plans
    • Home Wireless Broadband
    • 5G Home Broadband
    • Fibre to the Building
    • Mobile Plans
    • Forms
    • Our Internet Plans
    • See all products
  • Network
    • Service Status
    • Peering Guidelines
  • Consumer Advice
    • Terms
    • Critical Information Summaries
    • Complaints
    • Online Safety
    • Accessibility

Copyright © 2025 TPG Internet Pty Ltd ABN 15 068 383 737 - All Rights Reserved | Privacy