Set up BYO modems on nbn® HFC

Here’s how you can set up a compatible bring-your-own (BYO) modem for TPG nbn HFC.

Your nbn Phone service and included calls are not available if you use a BYO modem.

Select one of the links below to jump to a query:

Modem compatibility

To work on TPG nbn HFC, your modem must:

  • Be nbn-ready and able to support your nbn plan speed
  • Support PPPoE connections by Ethernet WAN

For a list of modems tested by our team, see nbn BYO modem requirements.

 

General nbn® HFC setup guide for any modem

All modems are different. If this advice doesn’t work for your modem, check the manufacturer’s website for a guide on how to plug in and enter the TPG settings.

  1. Find your nbn Connection Box (NCB) – this should be connected to your cable wall socket, which may be near another cable wall socket for a cable TV service. Unplug any old modem from the nbn Connection Box and power outlet.
    If your NCB is missing, please call us on 1300 023 575.
  2. Use an Ethernet cable to connect your modem's WAN or LAN/WAN port to your NCB's UNI-D1 or 2.5G port.
    NCBs with 2.5G ports were supplied from 1 October 2024.
  3. Use the power cable to connect your modem's Power port to a power outlet, then turn it on.
    If your modem has a power button or switch, turn it on.
    nbn HFC plugin example diagram
  4. Connect a device to your modem. You can use an Ethernet cable to connect a device to one of the LAN or Ethernet ports, or connect via WiFi.
    The default WiFi name (SSID) and password can be found on your modem’s barcode sticker.
    Barcode sticker example - WiFi details
  5. On your connected device, open your web browser and go to your modem’s gateway address (e.g. http://192.168.1.1). The gateway address and login details can be found on the barcode sticker
    Modems may have a login username and password, or just a password.
    Barcode sticker example - Admin login details
  6. Make sure your modem has the following settings. If you’re not sure how to do this, check the manufacturer’s website for a guide.
     
    Mode/Modulation: WAN
    Connection Type: PPPoE
     
  7. You’ll need to enter your TPG username and password for the PPPoE connection. Your username is in emails from us about your TPG order, and on your TPG invoice.
    If you forgot your password, you can reset it.
  8. Save your settings and wait 5-10 minutes for your modem to connect.
  9. You should now be online. If you can’t view a website or notice a red or unlit Internet light on your modem, call us on 1300 997 271 for help.
    We’re fully trained on TPG modems, but please note that there may be limited support for your BYO modem.
    Modem LED example - Internet light

 

nbn® HFC setup guides for popular modems

The make and model of your modem can be found on its barcode sticker.

Choose your modem:

Can't find your modem? Check the manufacturer's website for a setup guide on how to plug in and enter the TPG Broadband Settings.

Was this information helpful?

Why was it not helpful?

Please select an option





Thank you for your feedback.