How TPG services are billed
Please enter your Customer ID number.
This will allow us to provide information that's relevant to your services.
You will be able to find your Customer ID on any invoices or emails we have sent you.
If you don't have your Customer ID handy, just let us know what your My Account looks like.
This article is show as a result of the customer details you provided.
What does your My Account look like?
Here's what you need to know about TPG billing.
Select one of the links below to jump to a query:
- Your TPG billing period
- How to check your billing period date
- All TPG services are prepaid
- What happens if you change your TPG plan
- What happens if you cancel your TPG service
- How to update your payment details
- Credits
- Refunds
Your TPG billing period
When your first TPG service is activated, that date will be the start of your billing period.
Your monthly plan will renew around that same date each month.
How to check your billing period date
-
Log into My Account and hit Check Your Account Usage.
-
Under Current Billing Period Ends, you'll see the date your current billing period ends.
All TPG services are prepaid
A prepayment for one month's plan fees is taken when your order a TPG service.
Your recurring plan fees are paid one month in advance. Payment is taken 7 days before your next billing period begins - this means there's enough time to fix a failed payment, if it happens.
For more info, check out the the Billing Policy in our Service Description and Terms.
What happens if you change your TPG plan
If you change your TPG plan, your new plan will take effect at the start of your next billing period. This means your billing period doesn't change and you don't have to worry about invoice alignments or partial monthly fees.
What happens if you cancel your TPG service
If you still have other TPG services on your account, any plan fees paid in advanced for your cancelled service will be applied as a credit on your TPG account, to be used towards future invoices.
If you're closing your TPG account and have no other TPG services, any remaining credit after your final invoice can be refunded back to your nominated bank account or credit card.
How to update your payment details
Check out Update your Payment Details in My Account.
Credits
A credit is an amount of money added to your TPG account, usually to correct a billing error or to cover downtime during a service fault.
Credits stay on your TPG account until they're used towards charges on your next TPG invoice. For example, if your TPG account had a credit of $50 and your next TPG invoice was due for $59.99, you'd only have to pay $9.99 after the credit is used.
Refunds
A refund is when a credit on your TPG account is returned to your nominated bank account or credit card. You can ask for a credit on your TPG account to be refunded by calling us on 13 14 23.
If you close your TPG account and your final invoice is in credit, the credit will be refunded.