Set up BYO modems on FTTH

Here’s how you can set up a compatible bring-your-own (BYO) modem for TPG FTTH on the Opticomm network.

Your TPG Voice phone service and included calls are not available if you use a BYO modem.

Select one of the links below to jump to a query:

Modem compatibility

To work on TPG FTTH, your modem must support PPPoE connections by Ethernet WAN.

 

General FTTH setup guide for any modem

All modems are different. If this advice doesn’t work for your modem, check the manufacturer’s website for a guide on how to plug in and enter the TPG settings.

  1. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Some older installations may be in a cabinet on an outside wall. Unplug any old modem from the Connection Box and power outlet.
    Examples of connection boxes can be found here.
  2. Use an Ethernet cable to connect your modem's WAN or LAN/WAN port to the LAN1 or Ethernet 1 port on your Connection Box.
  3. Use the power cable to connect your modem's Power port to a power outlet, then turn it on.
    If your modem has a power button or switch, turn it on.
    FTTH modem plugin example
  4. Connect a device to your modem. You can use an Ethernet cable to connect a device to one of the LAN or Ethernet ports, or connect via WiFi.
    The default WiFi name (SSID) and password can be found on your modem’s barcode sticker.
    Barcode sticker example - WiFi details
  5. On your connected device, open your web browser and go to your modem’s gateway address (e.g. http://192.168.1.1). The gateway address and login details can be found on the barcode sticker
    Modems may have a login username and password, or just a password.
    Barcode sticker example - Admin login details
  6. Make sure your modem has the following settings. If you’re not sure how to do this, check the manufacturer’s website for a guide.
     
    Mode/Modulation: WAN
    Connection Type: PPPoE
     
  7. You’ll need to enter your TPG username and password for the PPPoE connection. Your username is in emails from us about your TPG order, and on your TPG invoice.
    If you forgot your password, you can reset it.
  8. Save your settings and wait 5-10 minutes for your modem to connect.
  9. You should now be online. If you can’t view a website or notice a red or unlit Internet light on your modem, call us on 1300 997 271 for help.
    We’re fully trained on TPG modems, but please note that there may be limited support for your BYO modem.
    Modem LED example - Internet light

 

FTTH Connection Box examples

ALLOPTIC home 4000

ALLOPTIC home 4000 Connection Box

NEC ME200

NEC ME200 Connection Box

Huawei HG8247

Huawei HG8247 Connection Box

Dasan H690R

Dasan H690R Connection Box

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