If there's no communication betwen your modem and your device, then you won't be able to view websites or browse to your modem's default gateway. These steps will help identify the issue.
-
Make sure your computer is connected to your modem by Ethernet cable or Wi-Fi.
Note: Wi-Fi connections can't be over Guest Wi-Fi or Wi-Fi Protected Setup (WPS). -
Turn off your modem and your device and leave them off for at least 60 seconds.
-
Turn them back on and wait for them to reboot. When you modem's Internet light is back on, try to browse to your modem’s default gateway.
-
Do you have any devices connected to your modem with an Ethernet cable? If these devices can visit your modem's default gateway but devices on Wi-Fi can’t, switch to troubleshooting Wi-Fi No Connection.
-
Do you have multiple devices to test? If some devices can get to your modem's default gateway but others can't, the devices that can't may be faulty.
Faulty devices with a faulty wireless adapter may need to be repaired or replaced. If the device is a computer running Windows, a winsock reset may help. -
Still can't get to your modem's default gateway? Call us on 13 14 23 and we'll help you.