White Pages Listings FAQ
Here's what you need to know about White Pages listings for TPG phone services.
Note: White Pages listings may not be available for TPG Voice VoIP services.
Select one of the links below to jump to a query:
- When is my phone service listed in the White Pages?
- How can I change my listing?
- What's the difference between a Full and a Suppressed listing?
- What if I move house?
When is my phone service listed in the White Pages?
If you've transferred a phone service to TPG from another provider, your directory listing may not be carried across to TPG.
By default, we won't list your number. You can choose to list your number in My Account once your TPG phone service is active.
How can I change my listing?
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Log into My Account and hit View TPG Home Phone Service Account.
Never used My Account before? Check out An Introduction to My Account. -
Hit Home Phone Service Control Panel.
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Under Directory Listing, select listed to turn on the listing, or silenced to turn off the listing.
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Hit Update at the bottom of the page to finish.
Changes will take approximately 5 working days to show on whitepages.com.au. Closing dates for printed White Pages can be found in the White Pages Print Listing FAQ.
What's the difference between a Full and a Suppressed listing?
A Full listing will show the customers name, phone number and full address like the following example:
02 1234 1234
F Fakename
123 Fake Street Sydney NSW 2000
A Suppressed listing will show only the suburb and not the full street address, such as the example below:
02 1234 1234
F Fakename
Sydney 2000
Suppressed or customised listings may attract fees directly from Sensis. For more information, contact White Pages.
What if I move house?
If you relocate your TPG phone service to a new address, your listing should update automatically about 5 working days after your phone service is active at your new address.