Troubleshoot no communication between your modem and device
If there's no communication betwen your modem and your device, then you won't be able to view websites or browse to your modem's default gateway. These steps will help identify the issue.
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Make sure your computer is connected to your modem by Ethernet cable or Wi-Fi.
Note: Wi-Fi connections can't be over Guest Wi-Fi or Wi-Fi Protected Setup (WPS). -
Turn off your modem and your device and leave them off for at least 60 seconds.
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Turn them back on and wait for them to reboot. When you modem's Internet light is back on, try to browse to your modem’s default gateway.
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Do you have any devices connected to your modem with an Ethernet cable? If these devices can visit your modem's default gateway but devices on Wi-Fi can’t, switch to troubleshooting Wi-Fi No Connection.
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Do you have multiple devices to test? If some devices can get to your modem's default gateway but others can't, the devices that can't may be faulty.
Faulty devices with a faulty wireless adapter may need to be repaired or replaced. If the device is a computer running Windows, a winsock reset may help. -
Still can't get to your modem's default gateway? Call us on 13 14 23 and we'll help you.