FAQ

nbn® FAQ

Here's everything you need to know about TPG nbn. Select one of the links below to jump to a query:

TPG Fibre FAQ

Here's everything you need to know about TPG Fibre, our very own Fibre to the Building (FTTB) internet service. Select one of the links below to jump to a query:

Speeds on the nbn® explained

Here’s what you need to know about speeds on TPG nbn. Select one of the links below to jump to a query:

All about the nbn®

Different types of nbn are available in different areas. Here's what you need to know about each one. Select one of the links below to jump to a query:

BYO modem requirements for standard nbn® plans

Whether you’re re-using a modem from your previous nbn® provider or you bought one from your local computer store, most nbn modems will work with TPG nbn. However, there are a few exceptions that we'll explain here. Select one of the…

High speed nbn® modem requirements

Most modems can support up to 300Mbps over Wi-Fi and up to 600Mbps over Ethernet, but your actual speeds will vary due to many factors including the type of internet plan you have, your modem's capability, and internet traffic demand. If…

Home Wireless Broadband FAQ

Here's everything you need to know about TPG 4G Home Wireless Broadband. Select one of the links below to jump to a query:

Where to find your nbn® AVC ID

From 18 April 2025, if you want to transfer your nbn service to another provider, you’ll need your nbn AVC ID. An nbn AVC ID is a unique 15-character ID number that identifies your nbn service, e.g. “AVC123456789000”. nbn AVC IDs are…

nbn® Rebate

We recently notified you that you will be receiving (or are entitled to) an nbn rebate. This rebate is provided by nbn® because you have previously experienced an issue with your nbn service. There are several reasons why you may be…