TPG invoice guide
Here's what you need to know about your TPG invoice.
Select one of the links below to jump to a query:
- Where can I get my TPG invoice?
- What reference numbers are on my TPG invoice?
- How is the Amount Due for my TPG invoice calculated?
- When do I need to pay my TPG invoice by?
- How are charges listed on my TPG invoice?
Where can I get my TPG invoice?
You can get your invoices at any time from My Account. This includes all previous invoices if you need them for tax purposes.
Never used My Account before? Check out An Introduction to My Account.
What reference numbers are on my TPG invoice?
Your TPG invoice has your Account Number and Invoice Number at the top. If you need to call us, your Account number will help us quickly find your TPG account in our systems.
How is the Amount Due for my TPG invoice calculated?
Your Amount Due is shown just under the reference numbers on your TPG invoice. The Amount Due is calculated by adding the Opening Balance and the charges on this invoice.
"Opening Balance" means any charges or credits that were already outstanding on your TPG account, such as previous unpaid invoices, or a credit you got after a service fault.
When do I need to pay my TPG invoice by?
Your Due Date is shown next to the Amount Due on your TPG invoice. If you have payment details saved on your TPG account you don't need to do anything - your payment will be taken automatically by the Due Date.
Note: If your payment details are for a bank account, payment will be taken up to 3 days before the Due Date to make sure the payment has enough time to clear. Credit card payments clear on the same day.
If you've chosen to remove the payment details from your TPG account, then you need to arrange payment before this due date, including enough time for the payment to clear.
How are charges listed on my TPG invoice?
The first page of your TPG Invoice shows an Account Summary that lists the charges for each type of service you have, such as "Mobile".
The following pages of your invoice will break down the charges in full detail, including the service's username or phone number, the plan name, and any applicable discounts.
The dates listed will tell you which billing period the charges apply to. TPG prepaid services are paid one month in advance - for example, your January invoice will cover your TPG plan fees for February.
